General terms & conditions

Acceptance of Terms

This document details the Terms and Conditions that govern your use of cyclerynorthside.com.au and by using it you acknowledge that you have read these Terms and Conditions and agree to be bound by them once you commence using the website. If you would like assistance at any time please contact the Cyclery Northside team.

In these Terms and Conditions "we" and "us" mean Ptree Pty Ltd (ABN 37 127 812 640) trading as Cyclery Northside and includes its directors, shareholders, officers, employees, consultants or assigns. Be aware that at any time, and at our sole discretion we may vary these Terms and Conditions so please check them regularly for changes.

We take your privacy very seriously and our Privacy Policy contains full details on all aspects of how we collect, store and use your personal information.

Orders, price and stock availability

In the event that an item (either promotional or regular stock) has sold out we may, at our total discretion, do one of the following:- (a) offer a rain check on that item, (b) offer an acceptable substitute product or (c) take other corrective action

Payment and shipping/delivery and risk

All purchases must be paid in full prior to shipping and we reserve the right to cancel any orders in the event we suspect the payment method to be fraudulent.

To protect credit card holders from fraud we use state of the art fraud prevention systems. If your selected payment type triggers one of these systems it may put your order on hold and instigate a verification system to confirm the validity of your order. As part of these systems we may make a small charge to the credit card used to pay for your order, which is immediately refunded. We will then ask you to supply details of this transaction to verify you are the true card account holder.

When paying via Bank Deposit use your "Order Number" as the deposit identifier. Putting the name of a purchased item or terms such as “Order Payment” or “Tyres” may cause your order to be delayed until we can match the funds to your order. If a Bank Deposit payment is not received into our account within 5 business days the order will be cancelled.

By purchasing from cyclerynorthside.com.au you are entering into a contract and may not rescind payment via PayPal or Credit Card charge back in the event of late or damaged delivery.

While we make every effort to deliver all items to you quickly we are not responsible for delays caused by Australia Post or other couriers we may use.

Some products we offer for sale may be pre-order items or items that are not immediately available from our supplier. We supply an estimated dispatch date and will generally inform you of excessive delays but are not liable for any direct or indirect damages caused by any delay.

We make all efforts to ensure that goods are well packaged so they arrive undamaged. Please contact our customer service team if you have any delivery problems or if the package has been damaged in transit

In the event that you receive a faulty product we will send a replacement item (subject to availability) once we receive the return. A Freepost address will be provided for use within Australia.

 

30 Day Riding Guarantee

We are proud of our repair quality so we guarantee our service work for 30 days from completion.* This includes adjustments made to account for cable stretch, adjustments in spoke tension, or noise resulting from settling in of new components. These adjustments can be done on-the-spot with no appointment necessary.

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