Shipping & returns

Shipping

  • We will endeavour to dispatch orders within 1 business day.
  • Orders on public holidays and weekends will be shipped next business day.
  • We do not ship outside Australia.

Returns

  • 30 day return policy for change of mind for a full refund.
  • Shipping will not be refunded.
  • Product must be in original packaging with all tags and labels, not altered, washed or worn.
  • Product must be in resaleable condition or refund will not be given.
  • Cyclery Northside will cover shipping costs on incorrectly supplied products.

Warranties

  • Warranties must be returned within the warranty period of the product.
  • Warranties will be processed within 2 days of receipt. The time to complete the warranty claim will depend on the relevant supplier.
 

30 Day Riding Guarantee

We are proud of our repair quality so we guarantee our service work for 30 days from completion. * This includes adjustments made to account for cable stretch, adjustments in spoke tension, or noise resulting from settling in of new components. These adjustments can be done on-the-spot with no appointment necessary.

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